Returns & exchanges
How can I return my product?
How do you return your product?
What a disappointment that you are not completely satisfied with your purchase! You can return your product within 14 days. What do you need to do? Conditions for returning • The shoes are ...
What a disappointment that you are not completely satisfied with your purchase! You can return your product within 14 days. What do you need to do? Conditions for returning • The shoes are ...
How can I exchange my product?
Unfortunately it is not possible to exchange your order. You can return the item free of charge within 14 days, once your return is processed you will receive the purchase amount back into your account within a few working days. Place a new order for...
How long does it take before my return is processed?
Usually your return will be processed by us within 10 working days. Have you not received a message after 10 working days that your return has been processed? Please contact...
Are there any costs associated with returns?
You can return your order free of charge. In your package you will find a return form and a return label from DHL or PostNL which you can use to return your order. If you send the package back via another carrier, then you will have to pay the return...
Can I return an item from the sale?
Yes, the same return policy applies to sale items as non-sale items.
What should I do if I have no return form or return label?
What should I do if I no longer have the original shipping box?
It is not a problem if you no longer have the original shipping box. Just make sure you pack the product well and neatly, so it can't get damaged on the way. You can use a different box or solid packaging. Please note that the shoe box cannot be used...