Returning your product
How to return your product?
What a pity you are not completely satisfied with your purchase! You can return your product within 14 days. What do you have to do?
Make sure you return the items unworn and in their original packaging. Always use a shipping box and do not use a shoe box as shipping box. Damaged shoeboxes and/or damaged/worn items will not be returned and will be sent back to sender. The article including shoe box must be returned in original condition, otherwise your return will not be processed and the amount will not be refunded.
With your package you will receive a return form and a return label. Fill out the return form volledig completely and put it in the return package. Even if the return form is not completely filled out, we may not be able to process your return.
Stick the return label on the package and bring it to the nearest PostNL parcel point. This return label is provided with a reply number. The return of your order is free of charge.
Note: do not use shoe box as shipping box, but please return in the shipping packaging.
• Returns are free
• Fill out the return form that accompanies your order and add it to your return package
• Stick the enclosed return label on the package
• Bring the package to a PostNL parcel point
• Processing your return can take 1 to 10 working days
Do you want to exchange your item?
Then we would like to ask you to place a new order with us. It is not possible to exchange your ordered item for another item/size.