Guarantee & complaints
What is my guarantee period?
The warranty period is 6 months and applies to manufacturing defects, with the exception of zippers, buckles and applications.
A defective or faulty product caused by a manufacturing error is covered by our warranty, we will handle this at all times...
How can I report a complaint about a product?
Did a complaint arise within six months of purchasing the product? Please send us a message with clear pictures, a description of the problem and your order details. You will receive a response from us within two working days. The complaint can be made...
I received a broken product. What should I do?
What a shame! Please contact our customer service as soon as possible after receiving your order. We will find a suitable solution.